We are dedicated to consistently supplying you with high-quality products. It is our desire that you be completely satisfied with every product you purchase. In an event you have a problem please read our return policy below.
Importance of samples
We strongly suggest that you order samples first, to insure satisfaction with quality and color. The color of products online can vary greatly depending on the monitor they are viewed through, resolution, etc.
We will accept returns only when the products are defective.
Contact us before returning
Please contact us before returning any merchandise. Customer is responsible to ship any items they seem defective back to us and if upon inspection they are found to be defective the customer will be given the option of having the items replaced or receiving a refund*.
* the refund option is not available for custom made flip-flops. Damaged custom made flip-flops returned will be replaced within 30 to 90 days from the date the return was received.
If the products returned are found to be non-defective then the customer will be responsible for the shipping costs incurred to return them to the customer.
INBOP must give prior authorization for all returns.
Returns within 15 days
Returns will only be accepted within 15 days from the date the merchandise was delivered.
Returns must be unworn and in the state you received them and in the original packaging (inside plastic bag, with original size tag, and uncut secure loop).
In the event your order is incorrect, either wrong size or color, we will accept the return and will either send replacements(shipping on us) or issue a refund* (customer’s choice). The replacement will be sent with UPS ground service, 2-5 days transit time. If customer needs the replacement faster, shipping service can be upgraded at customer`s cost.
As the customer, you are responsible for providing us with correct shipping information and you will be responsible for paying for secondary shipping charges, if product has to be re-sent.
INBOP will not refund shipping charges and will not be responsible for unclaimed merchandise once it has been shipped. Orders damaged in shipment should remain in their original packaging. Please contact us immediately and as much description as possible should be provided about the damage to the shipment. The customer should retain the original box so that a shipping representative may see it if he/she comes by to inspect damage. We reserve the right to change this Return Policy at any time.